"Ricardo is particularly good at understanding user feedback and translating that into actionable and incremental changes business leads can make."

"He is a great practitioner in this field from strategy, to research to design and execution. He is a team player, keeps things real and also lite."

"He provided our team with meaningful insights and recommendations and took the time to learn our business quickly which made him a trusted team member from the beginning."

"He quickly gained their trust by deep listening to stakeholders and clients and by creating collaborative activities that leveraged the knowledge and expertise of everyone on the team."

"Ricardo has a toolkit of skills and methods to connect dots and uncover problems. He is flexible on how and when to use them and doesn’t require a 'perfect scenario' to operate which is key."

"He jumped right in, partnered with product managers, designers and researchers to plan next steps, run workshops and synthesize all that we learned into meaningful insights."

"He consistently aims to create compelling narratives and knowledge-based recommendations to advise all levels of work-streams on user-centered strategies and tools."

"He designed and conducted multiple complex research studies with customers that guided the team to a deeper understanding of their customers, contexts, and mindsets."